Shipping & Returns

/Shipping & Returns
Shipping & Returns 2017-02-13T10:27:50+00:00

Shipping

Shipping Within the United States

We ship anywhere in the continental United States, Alaska, and Hawaii.

Most domestic orders are sent via United States Postal Service (USPS) in a Flat Rate envelope/box unless otherwise specified by the customer. Flat Rate shipping is $6.50. Free shipping is available with orders of $100 or more.

UPS is our secondary method of shipping. You will be charged according to the online total on any orders under $125 dollars. Please be aware that UPS ships ONLY to physical addresses, not P.O. Boxes.

Shipping International

We are happy to ship internationally where permitted.

At this time, we do not have a way calculate international shipping costs at checkout. To request international shipping, please select “International Shipping” at checkout and a Kava King representative will be in touch with you as soon as possible to discuss pricing. We will provide tracking information upon request.

Customers are responsible for any additional fees, taxes, or tariffs. We are not responsible for the actions of Customs that might result in the loss of an order.

In addition, several online retailers and distributors sell our products and do a wonderful job with international orders and offer discounted pricing and shipping methods. Please consider giving them a try as well.

Google “Kava King Products” to find other retailers and distributors of Kava King Products.

Shipping Time

Please allow up to 24 hours (one business day) for us to confirm your payment information and process your order before shipping. Any orders received after 3 PM EST or over the weekend will be processed the next business day.

We do our best to make sure orders are shipped within 48 hours of being placed. You will be contacted by a representative if there is an issue with an order.

Issues With Shipping

Please check your address for accuracy before submitting an order. Please contact us if you realize you have provided us with the wrong information, or if your information changes after placing an order.

If you placed an order within the continental U.S., Alaska, and Hawaii, and do not receive it within 2 weeks, please contact customer service at 800-638-0082 between the hours of 8am-3pm EST. International customers, please call 386-673-4247.

Please contact us right away if you receive an order with apparent shipping damage. We will file an insurance claim with our carrier and see that you receive a replacement of the damaged product. Make sure to save all paperwork and packaging.

Returns

Return Policy

We accept returns on products purchased directly from www.kavakingproducts.com, or our mail order phone line. Returns must be made within 30 days of the date listed on the receipt.

The safety seal must NOT be broken in order to make a return. 

Return shipping must be paid for by the customer. A 10% restocking fee will be assessed. After the return is processed, a credit will be issued to the original credit card account less the restocking fee.

Return Shipping

Please contact us to obtain an authorization number prior to shipping a return. 

Return shipping must be paid for by the customer.

Unless otherwise stated in your authorization email, returns may be shipped to:

Kava King Products, Inc.
123 North Orchard Street, Suite 4A
Ormond Beach, FL 32174